Need a little help? See if any of our FAQs has the answer below.
Otherwise, please get in touch with us: firstname.lastname@example.org and we’ll do our best to help.
How do I check out?
Your shopping basket is always visible at the top right of the screen. When you are ready, click on "Check out" and you will be guided through the simple process.
Where can I find my order details?
Log in and you’ll find all your order details in your Account section under Your Orders.
What times do you deliver?
We offer precise one-hour delivery slots - Tuesday to Saturday from 12pm to 8pm (Times may vary depending on time of year).
We have a minimum order of £40 plus £3.99 delivery
How much does delivery cost?
Orders over £75 qualify for free delivery, except at our busiest times. Our delivery slot price under £75.00 is £4
What happens if I'm not home when my delivery comes?
We recommend that you or another appropriate person be there to accept your delivery. Please note that we cannot be responsible for any theft, tampering, contamination or deterioration of unattended deliveries.
Do you guarantee I'll get what I order?
Your local shops always do their best to fulfil your exact order but please bear in mind that they don’t keep large quantities of stock or mass-produced goods. This allows them to stock only the very freshest products. With wild food such as fish, there is never any guarantee what will be caught on the day. We hope you'll agree it's a small trade-off for always receiving the very freshest food.
If an item you’ve ordered isn’t available, the shops will choose a similar replacement for you.
How can I get a refund for damaged or missing items?
Please let us know as soon as possible if any items you’ve ordered are damaged or missing. We’ll either refund you or replace those items, whatever you prefer.