Information collection

By entering your personal information in the Edinburgh Artisan Food website you accept that we may retain your information and it may be held by Edinburgh Artisan Food or by any third party company which processes it on our behalf.

When you shop with Edinburgh Artisan Food, we ask for information such as your name, email address, delivery address, contact details and, if you place an order, your credit card details. We retain this information so that we can recognise you as a registered customer and fulfill the orders you place with us.

We keep a record of your purchases with us to help us deal quickly with any problems you may experience with your order and improve our service to you. We also keep a record of any email correspondence you send us. Telephone calls made to our customer service helpline may be recorded for monitoring and quality control purposes.

Use of your personal information

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.

We use your personal information for dealing with orders and accounts for the supply of goods and services ordered via our website and to monitor and improve our website and services.

Fraud

Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.

We may use the information you supply us with to enable third parties to carry out technical, logistical or other functions on our behalf.

We may conduct market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.

We may provide you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Please let us know if you would prefer not to receive these communications.

We may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes.

If you default on payments, we may disclose your relevant details to debt collection agencies.

We may also use your personal information to prevent and detect fraud or abuses of our website.

We may use your information to comply with any requirements imposed on Edinburgh Artisan Food by law or court order.

We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with our delivery service. At all times where we use or disclose your information it will remain secure.

We work with third party services to create and measure targeted ads for Edinburgh Artisan Food. These third parties may use cookies, web beacons and similar technologies to collect or receive information from Edinburghartisanfood.co.uk and elsewhere on the internet. Using these services allows us to produce tailored adverts and measure their success. 

The only circumstances where we may share some of your information with others is when we are required to do so by law, in order to administer your order, to our suppliers and service providers who process data on our behalf in the UK and abroad, inside or outside the EEA, and where required for business succession reasons.