Edinburgh Artisan Food Ltd Terms & Conditions

These Terms and Conditions govern your use of the Edinburgh Artisan Food website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the Edinburgh Artisan Food website.

Use of the Edinburgh Artisan Food website

The Edinburgh Artisan Food website is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the Edinburgh Artisan Food website you agree to be bound by these Terms and Conditions and our Privacy Policy.

Please note that when you decide to purchase goods the resulting legal contract is between you and the specific shop(s).

These terms and conditions do not affect your statutory rights.


We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. These Terms and Conditions were most recently updated on 10th May 2016.


To register with Edinburgh Artisan Food you must be eighteen years of age or over or, if you are a business, you must be operated by a person over eighteen years of age.

It is your responsibility to ensure that the details provided by you on registration and at any time thereafter are complete and accurate.

Your account with Edinburgh Artisan Food is not a credit account and payment will be required upon confirmation of your order.

Password security

It is your responsibility to keep your password confidential. You will be responsible for all activities and orders that occur or are submitted under your password. If you have any concerns that someone else knows your password, please contact us immediately.

The auto-login facility is provided for your convenience. We recommend that you logout manually whenever you leave the site.

We may require you to change your password or suspend or cancel your account if we have reason to believe that there is likely to be or has been a breach of security or misuse of the Edinburgh Artisan Food website.


Each order you place for a product via the Edinburgh Artisan Food website shall be deemed to be an offer by you to purchase the goods specified within it and carries with it the obligation to pay for it.

Product price

The price of the goods will be the price at the time your order is dispatched.

Where items are sold by weight, the price of these items will be the price on the date they are weighed. Any average weight guides on the website are for guidance only; the weight you receive may vary significantly from this guide and the price you will be charged will be for the weight of the product delivered.


We will make delivery to your address as stated when you set up an account or update that address. If you change address you must notify us so that we deliver to the correct address. Any changes to address details must be made before the order deadlines published on our website. You can do this on the My Account page of the website.

You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. In the event that you instruct us to leave a delivery unattended at your address or fail to be present to receive the delivery, we disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

We reserve the right not to deliver to all locations and to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. You will of course not be charged for any goods that are not delivered to you.

You will not be charged for incorrect products or products which we have not delivered in accordance with these Terms and Conditions. Otherwise our liability is limited to the price of the incorrect products or the products not so delivered.

Defective products

You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects. You will be refunded for any defective products or receive a replacement product. Otherwise our liability is limited as provided in these Terms and Conditions.

You may request a refund once the delivery hour has passed and for 24 hours thereafter. We will investigate the issue and confirm to you whether your request has been successful.

Delivery charges

Your order may include a charge for delivery. This will be shown to you as a separate charge before you confirm your order.


We accept payment by Mastercard, Visa, Maestro, Delta and Switch. We do not accept payments by cash or cheque.

Your credit card and payment details will be held by Secure Trading, our trusted and secure payment provider, who will store all data in an encrypted format. We will not keep a record of your card details on this site.

Credit card charge

In order to keep prices the same as in the shops, we are obliged to pass on a credit card charge of £1.50. There is no charge to use a debit card.

Changes to and cancellation of orders

We reserve the right to charge you in full for products where amendments or cancellations are made with less than the minimum notice required.

No warranty

No warranties or guarantees are given by Edinburgh Artisan Food except as set out in these Terms and Conditions.

The Edinburgh Artisan Food website is provided by Edinburgh Artisan Food without any warranties or guarantees of any kind. You acknowledge that you bear the risks associated with the use of the internet.

While we take reasonable steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy of information or material appearing on it. We have no obligation to verify the content of material supplied by third parties and do not endorse, support, represent or guarantee the accuracy, truthfulness or reliability of any material supplied by third parties. If Edinburgh Artisan Food is informed of any inaccuracies in the material on the website we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • Technical problems including errors or interruptions of the Edinburgh Artisan Food website;
  • Incompatibility of the Edinburgh Artisan Food website with any of your equipment, software or telecommunications links;
  • Unsuitability, unreliability or inaccuracy of the Edinburgh Artisan Food website but we will take reasonable care to ensure information there is accurate;
  • Errors, viruses, worms or "Trojan horses";
  • Inadequacy of the Edinburgh Artisan Food website to meet your requirements.

You agree that we will not be liable to you or any third party for:

  • Any direct, indirect, consequential or incidental damages;
  • Loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure (whether direct, consequential, incidental or indirect);
  • Any other loss or damages, whatsoever that arise out of or are related to the Edinburgh Artisan Food website.


Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

We shall collect, process, store, and transfer your personal data in compliance with the relevant EU and UK data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

Other businesses

Edinburgh Artisan Food has a close working relationship with the shops whose products it makes available for sale on its website. However, the companies do not have any liability for each other's obligations nor are they jointly or severally liable for any legal purposes.

Copyright and intellectual property

The Edinburgh Artisan Food website and all materials, copy, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files are protected by copyright, trade marks and other intellectual property rights owned by us or licensed to us.

You may view the content of this website but the content must not be used, reproduced, copied, modified or distributed for any other purpose including or in connection with another website or for commercial purposes without written permission from Edinburgh Artisan Food.

Any links to this website must be notified to and approved by us before they are created.


You may not use the Edinburgh Artisan Food website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice
  • Gaining unauthorized access to other computer systems
  • Interfering with any other person's use or enjoyment of the Edinburgh Artisan Food website
  • Breaching any laws concerning the use of public telecommunications networks
  • Interfering or disrupting networks or websites connected to the Edinburgh Artisan Food website
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Edinburgh Artisan Food reserves the right to refuse to post material on the Edinburgh Artisan Food website or to remove material already posted on the Edinburgh Artisan Food website.

You agree to indemnify us against all losses, liabilities and expenses reasonably suffered or incurred by us as a result of your use of the Edinburgh Artisan Food website otherwise than in accordance with the above provision.


We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

We work with third party services to create and measure targeted ads for Edinburgh Artisan Food. These third parties may use cookies, web beacons and similar technologies to collect or receive information from EdinburghArtisanFood.co.uk and elsewhere on the internet. Using these services allows us to produce tailored adverts and measure their success.


We aim to provide the best possible service to you at all times. If you have any comments or complaints, please contact us email at info@edinburghartisanfood.co.uk

Our details

Edinburgh Artisan Food is a trading name of Edinburgh Artisan Food Ltd, registered with company number SC525623. The registered company address is C/O Turcan Connell Princes Exchange, 1 Earl Grey Street, Edinburgh, Scotland, Scotland, EH3 9EE


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these conditions.


If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.